Application Support Engineer (Web & Mobile)

AIQU, a technology staffing firm, is hiring an Application Support Engineer in Dubai to keep web and mobile applications running smoothly.

Location: Dubai, UAE
Type: Full-Time
Experience: 3+ years

Key Responsibilities

• Monitor the health and performance of web and mobile applications
• Resolve support tickets within agreed service levels
• Troubleshoot SQL database and IIS-hosted application issues
• Work with development and QA teams to find root causes and ship fixes
• Deploy updates, patches and hotfixes to test and production environments
• Document support processes, known issues and resolution steps
• Join an on-call rotation and give after-hours support when needed

Requirements

• 3 to 7 years in application support or a related IT role
• Knowledge of web application architecture and troubleshooting
• Experience supporting iOS and Android apps
• Strong SQL skills, including query tuning, and hands-on IIS experience
• Familiarity with ticketing systems and IT support processes

Nice to Have

• ITIL foundation, Azure Administrator or MCSE certification
• Azure or AWS experience, PowerShell or Bash scripting
• Monitoring tools such as New Relic or AppDynamics, Docker or CI/CD
• English and Arabic

How to Apply

Apply online through the posting link in the Contact box on this page.