Website Al Futtaim Group
Al Futtaim Group is hiring a Head of Agentic Platform in Dubai to lead AI-powered, multi-channel customer engagement solutions.
Location: Dubai, UAE
Type: Full-Time
Experience: 15+ years in IT, including 5+ in a managerial role
Key Responsibilities
- Design and deliver voice, chat, social and digital engagement solutions on Genesys Cloud
- Build LLM-powered virtual agents with speech-to-text, text-to-speech and retrieval-augmented generation
- Integrate with voice bots and enterprise data platforms for scale and low latency
- Manage the AI lifecycle from proof of concept to production, including monitoring and retraining
- Work with architects and data teams on Azure microservices and streaming pipelines
- Embed security, data privacy and responsible AI practices
- Track success metrics such as containment rate and ROI
Requirements
- Proven record managing AI-powered customer engagement solutions
- Strong expertise in Azure OpenAI, LLMs and agentic systems
- API-led integration and resilient system design experience
- Hands-on Azure, GenAI frameworks, microservices and cloud-native platforms
- Bachelor degree in computer science or related field; Azure AI Engineer certification preferred
How to Apply
Apply online through the posting link in the Contact box on this page.
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Contact
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