Team Leader, Front Office

Jumeirah Hotels & Resorts is hiring a Team Leader for its Front Office in Dubai. You will guide the Guest Services Executives and keep arrivals, room allocation and billing running smoothly.

Responsibilities

• Support Guest Services Executives and handle guest complaints professionally
• Protect guest privacy and confidentiality
• Manage trace reports, room blocks and room allocations, coordinating with Housekeeping and Guest Relations
• Verify registration cards, payment guarantees and late check-out charges
• Coordinate and communicate room moves across departments
• Handle pending bills, late charge letters and weekly float spot checks
• Monitor the departmental budget and help maximise room revenue

Requirements

• At least 2 years in a similar role in a five-star hotel
• Strong knowledge of the OPERA property management system
• Proficiency in Microsoft Office
• Outgoing personality and strong English; additional languages are a plus

Benefits

• Furnished shared accommodation and free transport to and from work
• Uniform, laundry service and meals during working hours
• Flight allowance every two years
• Medical, life and accident insurance
• Discounts on Jumeirah dining and hotel rates

How to Apply

Apply online: view the posting and apply.