Customer Success Manager (Remote)

ITCAN Digital Marketing & Technology is looking for a Customer Success Manager to own and grow performance and influencer marketing accounts. The role is remote and limited to candidates based in the UAE.

Responsibilities

• Own and grow performance and influencer marketing accounts with a focus on ROAS
• Lead optimisation, retention, growth planning and upselling
• Build strategic client relationships
• Turn client requirements into actionable input for the Product team
• Coordinate with BI, Ops, Finance, Influencer and Product teams
• Find workflow gaps and improve processes

Requirements

• 5 to 7 years of experience, including 3+ years in account management or customer success
• Experience managing performance-based accounts in e-commerce, SaaS or marketplaces
• Exposure to SaaS or product environments
• Strong analytical skills and data literacy
• High ownership and the ability to work with minimal supervision
• Preferred: performance, influencer or affiliate marketing background

How to Apply

Apply on Himalayas before 20 December 2026: apply here.