Customer Success Manager, Unit 42 (Remote, UAE)

Palo Alto Networks is hiring a Customer Success Manager for its Unit 42 security consulting and response services. The role is remote and open to candidates based in the UAE.

Responsibilities

• Own onboarding, adoption, satisfaction and renewals for a portfolio of Unit 42 customers
• Act as a trusted advisor to customer stakeholders and executive sponsors, including security leaders
• Handle first-line support requests and coordinate resolutions with consulting teams
• Spot upsell and cross-sell opportunities and track metrics such as CSAT and renewal rate
• Bring customer feedback into product roadmap discussions

Requirements

• Experience in SaaS sales or customer success, ideally in cybersecurity or enterprise software
• Consulting and project management skills
• A record of managing escalations and negotiating resolutions
• A data-driven, process-oriented approach; Tableau is a plus
• Willingness to travel and to work some nights and weekends

How to Apply

Apply through the posting: apply here.