Immediate Joiners | Minimum 2 Years Experience

We’re hiring an IT Help Desk Specialist to join the IT team in Dubai and provide reliable day-to-day technical support across the organization.

Location: Dubai, UAE

Joining: Immediate

Experience: Minimum 2 years

Key Skills

• Microsoft 365 Administration & Support
• Microsoft Intune & Device Management
• Windows OS Troubleshooting
• Active Directory & User Access
• LAN, Wi-Fi, VPN & Networking
• SharePoint & OneDrive
• Desktop / Laptop / Printer Support
• CCTV & Access-Control Systems
• IT Ticketing & Remote Support Tools
• IT Security Best Practices

Key Responsibilities

• Provide end-user support for hardware, software, email, Microsoft 365 and network issues
• Install, configure and troubleshoot desktops, laptops, printers and mobile devices
• Manage Microsoft 365 users, licenses, permissions and access
• Enroll and support devices through Microsoft Intune
• Troubleshoot Intune compliance, application deployment and configuration issues
• Support SharePoint and OneDrive access, sharing and synchronization
• Troubleshoot LAN, Wi-Fi, VPN and connectivity issues
• Install and troubleshoot CCTV, NVR and access-control systems
• Maintain IT documentation, equipment records and asset inventory
• Coordinate with vendors and follow IT security policies

Requirements

• Minimum 2 years of IT Help Desk / Technical Support experience
• Good knowledge of Microsoft 365 administration
• Hands-on Microsoft Intune experience
• Strong Windows, networking, VPN and Wi-Fi troubleshooting skills
• CCTV & access-control experience is an advantage
• Familiarity with IT ticketing and remote-support tools
• Strong troubleshooting, communication and customer-service skills
• Diploma or Bachelor’s degree in IT, Computer Science or related field preferred

How to Apply

Send your updated CV to hrhelp@agholding.net

Subject: IT Help Desk Specialist