Mindflares
Mindflares is looking for an experienced Senior Service Designer to join a large-scale digital transformation project in Dubai.
Location: Dubai, UAE (On-site)
Duration: 6.5 months (project-based)
Requirements
- 10+ years of experience in Service Design, Customer Experience (CX), or Digital Transformation
- At least 5 years of experience redesigning complex digital services and end-to-end customer journeys
- Proven experience in service re-engineering, process simplification, and journey optimization
- Strong expertise in service blueprints, customer journey mapping, personas, and experience design methodologies
- Ability to translate customer needs and business requirements into integrated, actionable service experiences
- Experience facilitating stakeholder workshops and leading multidisciplinary design teams
- Strong understanding of UX research, information architecture, and digital product design
- Familiarity with BPMN, design thinking, agile delivery, and service performance indicators
- Excellent communication and presentation skills
- Fluency in English required; Arabic proficiency is a strong advantage
How to Apply
Send your CV and relevant portfolio to rnehme@mindflares.com
To apply for this job email your details to rnehme@mindflares.com
Contact
Email: rnehme@mindflares.com